Zand Bank

Not currently. Although Zand was originally announced as a bank that would serve both retail and corporate clients, it launched as a wholesale digital bank focused on corporate, institutional, SME and wealth segments. There is no personal current account, salary account, debit card or chequebook product for retail customers as of 2026. Salaried expats and freelancers should look at banks that offer dedicated personal banking.

Eligible UAE-licensed entities (mainland, free zone or offshore where supported) can apply through the Zand website or directly via the Zand Corporate app. Documents typically required include a valid Trade Licence, MOA / AOA, shareholder and UBO IDs, board resolution, proof of registered address and a short business profile. Onboarding is digital, with KYC and source-of-funds checks. Timing depends on the complexity of the structure; simple LLCs are usually faster than holding structures or regulated entities.

AED 250 000 monthly average. If the balance falls below this threshold, a fee of AED 500 plus 5% VAT applies for that month. No interest is paid on balances below AED 250 000.

The primary SWIFT/BIC is ZANDAEAA (11-character format ZANDAEAAXXX). Zand also operates a secondary branch identifier ZANDAEAA008 (Operations Branch, same Emaar Square campus) used only when specifically instructed. For incoming wires use ZANDAEAAXXX unless told otherwise.

SWIFT GPI transfers initiated through Zand typically settle within the same business day for major currency corridors, with end-to-end tracking inside the Zand Corporate app. Beneficiary timing depends on the receiving bank, the currency and the correspondent network in use.

Account closure is free. Settle any outstanding facilities, cancel standing instructions, withdraw remaining balances and submit a closure request through the Zand Corporate channel with the appropriate board resolution or signatory authority. Closure typically takes a few business days, subject to compliance review.

Yes. Zand holds a VARA licence for Digital Asset Custody Services issued in December 2024, available to Institutional and Qualified Investors. It also issues the Zand AED stablecoin through Zand Trust, a multi-chain dirham-backed token used for on-chain settlement. This makes Zand one of the very few CBUAE-licensed banks that combine traditional banking and regulated digital asset services.

Zand is licensed and supervised by the Central Bank of the UAE. In June 2025, Fitch Ratings assigned Zand a Long-Term Foreign-Currency Issuer Default Rating of BBB+ with a Stable Outlook – an investment-grade rating, and reportedly one of the youngest banks globally to achieve it.

Zand Bank has one office: Emaar Square, Building 6, Level 1, Downtown Dubai, UAE, P.O. Box 62593. There are no other branches in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah or Umm Al Quwain – all servicing is digital via the app, portal and contact centre.

Zand does not currently issue retail debit or credit cards. Card products may be introduced for specific corporate use cases, but there is no consumer card programme as of 2026.

Yes. Zand has a strategic alliance with the Yuze business banking platform to deliver digital business accounts to SMEs, startups and entrepreneurs across the UAE. This is the practical entry point for smaller businesses that may not comfortably meet the AED 250 000 average balance on a standalone corporate account.

Call the contact centre on 600 502 328 or email customerservice@zand.ae for general queries, and help@zand.ae for complaints and feedback. Corporate clients are also assigned a Relationship Manager for direct support.

Call 600 502 328 immediately to freeze online access and pending payments, then email customerservice@zand.ae from your registered email address with the company name, account number and incident details. Keep transaction references and screenshots for the investigation.