Mashreq Bank, established in 1967 as the Bank of Oman, is one of the oldest and most dynamic banking institutions in the United Arab Emirates, offering a diversified portfolio of financial solutions across personal, corporate, and investment banking. Since its rebranding to Mashreq, the bank has expanded its operations across 14 countries and achieved recognition as the fastest-growing banking brand in the Middle East for digital excellence through its platform Mashreq NEO. This report provides a detailed examination of Mashreq Bank’s services, branch network, international banking codes, and essential contact information, equipping customers with the knowledge to navigate the bank’s offerings effectively.
Mashreq Bank Services
Mashreq Bank delivers a comprehensive suite of conventional and Islamic banking products tailored to both retail and corporate clients. On the personal banking front, the bank’s solutions encompass a range of deposit accounts, mortgage and personal loans, credit cards with reward tracking, and Sharia-compliant offerings under its Mashreq Al Islami division. Concurrently, Mashreq’s corporate and investment banking arm extends trade finance, project and corporate finance, cash management, and treasury services, including foreign exchange and capital market products. Wealth and asset management services further round out the bank’s offerings, serving both institutional and high-net-worth individuals through bespoke investment advisory and portfolio management. The bank has also cemented its digital presence via the Mashreq NEO platform, which empowers users in the UAE and Egypt to execute account transactions, pay bills, and access real-time financial insights entirely online.
Mashreq Bank Branch Network
Full-Service Branches
Mashreq Bank’s flagship full-service branches are strategically located to serve both retail and corporate customers, with the Abu Dhabi Main Branch offering a comprehensive range of in-person banking services including account opening, loan processing, and investment consultations. The Global Headquarters branch in Downtown Dubai further extends these capabilities with specialized corporate facilities, supporting customers across a spectrum of financial needs in a centrally accessible location.
Automated Teller Machines
To enhance customer convenience, Mashreq Bank maintains an extensive ATM network, including ITM services at the Abu Dhabi Main Branch with extended operating hours and 24-hour self-service kiosks such as the Baniyas Spike Hypermarket location in Madinat Zayed. These machines support cash withdrawals, deposits, and bill payments, catering to routine banking needs outside branch hours.
SWIFT/BIC and IBAN codes of Mashreq Bank
For international wire transfers, Mashreq Bank employs the SWIFT/BIC code BOMLAEADXXX for its head office in Dubai, conforming to the ISO 9362:2014 standard and enabling secure global messaging and settlement. Additional SWIFT codes are assigned to other regional branches, such as BOMLBHBMXXX for the Bahrain office and MSHQGB2LXXX for the London branch. In the United Arab Emirates, Mashreqbank’s IBAN structure consists of 23 alphanumeric characters beginning with the country code AE, followed by two check digits, the three-digit bank code 033, and a 16-digit individual account number. An example IBAN format is AE07 0331 2345 6789 0123 456.
Mashreq Bank Contact Details
Customers seeking assistance can reach Mashreq Bank’s centralized customer care at +971 4 424 4444. The bank’s digital platforms, including Mashreq NEO and online banking, are accessible via its official website of Mashreq bank and the dedicated online banking portal, offering 24/7 support and self-service tools for account management. For SWIFT transfer inquiries or foreign exchange instructions, customers may also consult the bank’s foreign exchange and SWIFT transfer page on the corporate website.
Primary Contact Numbers
24/7 Customer Care:
- Within UAE: 800-CCSU (800-2278)
- Outside UAE: +971 4 4246620
Digital Contact Channels
- Email: corporate-csu@mashreq.com
- Merchant Services: mbmerchant@mashreq.com
- Neo Pay Services: 8004700
- Online Contact Form: Available through official website
- Social Media: Facebook Messenger, Twitter DM, Instagram messaging
Head Office Address
Mashreq Bank Head Office:
Burj Al Shams, Burj Khalifa Community
Plot No. 345 Downtown
Dubai 1250, United Arab Emirates
Branch Operating Hours
Most branches operate 7 days a week with extended hours, typically 10 AM onwards. Specific timings may vary by location.
Mashreq Bank’s comprehensive service portfolio, extensive branch network, and robust digital banking platform position it as a leading financial institution in the UAE and broader Middle East region, serving both individual and corporate clients with tailored banking solutions.
