Emirates Islamic Bank (EIB)

Emirates Islamic Bank (EIB) Review

Best Islamic Bank in the UAE?

★★★★☆
4,2 / 5

Editor’s Verdict for Emirates Islamic

Emirates Islamic Bank P.J.S.C. (EIB) is the UAE’s leading Shariah-compliant retail bank and one of the fastest-growing financial institutions in the country. Originally incorporated in 1978 as the Middle East Bank and formally rebranded as an Islamic institution in 2004, EIB is a subsidiary of Emirates NBD PJSC – carrying the infrastructure and regulatory backing of the UAE’s largest banking group while operating entirely on Shariah-compliant principles. In 2025, the bank posted a record profit before tax of AED 3,9 billion (+26% year-over-year), with total assets surging 31,2% to AED 146 billion.

✓ Best For

  • UAE residents who need Shariah-compliant banking without sacrificing digital convenience
  • Emirates frequent flyers looking to accumulate Skywards Miles on daily spending
  • Salaried professionals earning AED 5 000+ who want a salary account with zero minimum balance requirement
  • Families and UAE nationals seeking home finance with competitive profit rates
  • Business owners and SMEs needing full Islamic banking coverage including trade finance and FX desk

✗ Not Ideal For

  • Freelancers or gig workers with irregular income who can’t guarantee consistent salary credits
  • Those who want completely free banking with zero conditions
  • Customers expecting fast phone support – wait times and IVR complexity are a known pain point
  • Anyone who needs a branch in every neighbourhood; EIB has ~40 branches versus 200+ at parent Emirates NBD

Quick Facts

Bank Type Islamic / Retail / SME / Priority & Private Banking
Founded 1978 (as Middle East Bank); rebranded Islamic in 2004
Parent Company Emirates NBD PJSC (subsidiary)
Headquarters Executive Office Building, Building 16, Dubai Healthcare City, Dubai, UAE
Branch Network ~40 branches across the UAE
ATM Network 229+ ATMs and CDMs across the UAE
Total Assets (2025) AED 146 billion (+31,2% YoY)
Mobile App EI+ (iOS & Android)
Online Banking EI+ Online Banking
Languages Supported English, Arabic, Hindi, Urdu (phone banking)
SWIFT/BIC Code MEBLAEAD (All Emirates Islamic SWIFT Codes)
Routing Code 7034 2011 4
Credit Rating Subsidiary of Emirates NBD (A+ Fitch / A1 Moody’s)
Regulatory Body Central Bank of the UAE

Emirates Islamic Pros & Cons

✓ Pros

  • Emirates NBD infrastructureYou get the backbone of the UAE’s largest banking group – liquidity, regulatory stability – with full Shariah compliance
  • QuickRemitFree, near-instant transfers to 40+ countries directly from the EI+ app with real-time tracking and zero fees
  • Skywards co-branded cardsAmong the best miles-earning cards in the UAE for Emirates frequent flyers, including Skywards Infinite and Skywards Black tiers
  • Flex Elite cashback cardUp to 3,75% cashback equivalent (EI SmartMiles) on international spends – one of the highest rates in the UAE market
  • ALPHA Youth accountGenuinely zero minimum balance for under-26 customers – no hidden fall-below fee
  • Award-winning digital bankNamed World’s Best Islamic Digital Bank 2025 by Euromoney; first Islamic bank in the UAE to offer Shariah-compliant digital wealth and equity trading

✗ Cons

  • Smaller branch network~40 branches versus 200+ for parent Emirates NBD – if you need frequent in-person service, this matters
  • Customer service wait timesPhone hold times are consistently flagged in user reviews; IVR navigation is complex
  • Minimum balance penaltiesAED 26,25 monthly fee if average balance drops below AED 3 000 (salary transfer holders are exempt)
  • High home finance salary bar for expatsMinimum AED 20 000/month for resident expats to qualify for home finance – higher than some competitors
  • Foreign debit card transaction fee2,54% on non-AED transactions outside the UAE plus AED 21 per ATM withdrawal abroad adds up for frequent travelers
  • Account closure processRequires a branch visit; can be slow if linked products (cards, finances) are still active

Emirates Islamic Popular Products

Current & Salary Account

Most Popular

Who it’s for: Employed expats and UAE nationals receiving regular monthly salaries.

Emirates Islamic offers three account tiers. The Classic/Select account is the standard entry point: AED 3 000 average monthly minimum balance, or a salary transfer of AED 5 000+ to waive the AED 26,25 fall-below fee entirely. You receive a free internationally recognized debit card, the first chequebook at no cost, and full access to online and mobile banking via the EI+ app.

The Advantage Banking account targets higher earners: eligibility requires either AED 100 000 average monthly balance or a salary transfer of AED 15 000 or more. In return, you get 15 free teller transactions per month, free monthly international telegraphic transfers, a 20% discount on locker rental, and priority service. The ALPHA Youth account carries zero minimum balance and zero fall-below fees for customers under 26.

Watch out: If your salary deposits stop or you drop below the AED 3 000 average balance, the AED 26,25 monthly fall-below fee applies with no grace period. Minor accounts, customers with active finance products, and salary transfer holders are exempt.

Emirates Islamic Skywards Infinite Credit Card

Best for Travelers

The Skywards Infinite is the flagship travel rewards card for Emirates frequent flyers issued by Emirates Islamic. The annual fee is AED 999 (waived in the first year with AED 30 000 in retail spend within 180 days; annual renewal waiver requires AED 150 000 annual spend). Minimum monthly salary requirement is AED 20 000.

Key benefits include unlimited airport lounge access worldwide, complimentary Emirates Skywards Silver Membership, complimentary Reel Cinemas movie tickets, 20% off at Roxy Cinemas, complimentary valet parking, complimentary golf rounds, multi-trip travel insurance, purchase protection, extended warranty, global assistance, meet & greet service, and exclusive Visa Infinite offers.

Reality check: The Skywards Infinite card pays for itself fairly quickly for anyone flying Emirates at least twice a year and using the lounge access benefit. The complimentary Silver Skywards membership alone accelerates mile earning on flights. For purely domestic spenders, the Flex Elite cashback card likely offers better everyday value.

Emirates Islamic Flex Elite Credit Card

Best for Cashback

Who it’s for: Professionals who make significant purchases abroad or online in foreign currencies and want maximum cashback.

The Flex Elite card offers up to 3,75 EI SmartMiles per AED 1 spent – effectively among the best cashback rates on international spend in the UAE market. The annual fee is AED 735 with a minimum monthly salary of AED 15 000. The welcome bonus is 75 000 EI SmartMiles. Additional perks include unlimited golf, complimentary valet parking, and airport lounge access.

EI SmartMiles can be redeemed against statement credit, travel bookings, or partner rewards – giving you flexibility that pure airline miles programs do not always offer.

Trade-off: The 3,75% earning rate applies primarily to international and select category spends. Domestic everyday spending earns at a lower rate, so this card rewards internationally active customers most. Annual fee of AED 735 is recouped quickly by regular international spenders.

Home Finance (Binaa)

For Property Buyers

Who it’s for: UAE residents and nationals looking to purchase property on Shariah-compliant terms.

The Binaa home finance product is structured under Ijara / Diminishing Musharaka principles – the Islamic equivalent of a mortgage with no conventional interest. For salaried UAE Nationals, the minimum monthly income is AED 8 000. For salaried resident expats, the threshold is AED 20 000/month. Self-employed applicants require audited business financials and face higher effective income requirements. Applicants must be at least 21 years old.

Required documents include a valid passport with UAE residence visa, 6 months of bank statements, a salary certificate not older than 45 days, and property documentation. Initial pre-approval decisions typically take 5-10 working days.

Watch out: The AED 20 000 minimum salary for expat residents is higher than some competing Islamic banks. If your salary falls below this threshold, compare with other Shariah-compliant home finance providers before ruling out homeownership.

Emirates Islamic Fees & Charges

Understanding the fee structure prevents unpleasant surprises:

Minimum Balance Fee (Fall-Below)
AED 26,25 / month
Applies if your average monthly balance falls below AED 3 000 for Classic/Select accounts. Salary transfer holders with active regular credits, ALPHA Youth account holders, minor accounts, and customers with active finance products are exempt.
Foreign Currency Transaction (Debit Card, outside UAE)
2,54% per transaction
Effective January 20, 2026. Applies to all non-AED transactions performed outside the UAE. An additional ~1,15% Mastercard/Visa network processing fee applies on top. For ATM withdrawals outside the UAE, an additional flat fee of AED 21 per transaction also applies.
QuickRemit (40+ countries)
Free
Transfers to all QuickRemit-supported countries are free of charge and arrive in near-real time via the EI+ app. Real-time tracking included. For countries outside the QuickRemit network, standard outward SWIFT fees apply.
Outward International SWIFT Transfer (Classic account)
AED 94,50 / transfer
Applies when “OUR” or “SHA” charge option is selected. ALPHA Youth and Advantage account holders pay AED 78,75. Correspondent bank charges apply on top in all cases. Transfers typically take 1-3 business days.
Early Account Closure
AED 105
Applies if you close your account within the first 6 months of opening. No closure fee for accounts older than 6 months – a relatively customer-friendly policy versus market peers.
Dormant Account Fee
None
Emirates Islamic does not charge a dormant account maintenance fee. However, accounts with no activity over an extended period may be flagged under UAE Central Bank regulations on unclaimed funds. Periodic transactions – even a balance inquiry – keep the account active.
Cheque Return – Inward (Personal)
AED 105 / instance
Applies for each returned inward cheque. An additional AED 105 applies if the cheque is re-presented after 3 working days (total AED 210). Important for anyone using cheques for rental payments or business transactions.
Replacement of Lost / Stolen Debit Card
AED 26,25
Applies per replacement request across all account tiers. Card issuance and supplementary card issuance at account opening are free of charge.

Digital Experience

EI+ Mobile Banking App

🍎
iOS App Store
★ 4,5 / 5
Available
🤖
Google Play
★ 4,3 / 5
Available

The EI+ mobile banking app is Emirates Islamic’s primary digital channel and covers over 200 features and services: full account management, fund transfers (including free QuickRemit to 40+ countries with real-time tracking), bill payments, credit card management, Wakala term deposit opening, branch and ATM locator, and a personalized dashboard. Emirates Islamic was named World’s Best Islamic Digital Bank 2025 by Euromoney – the first Islamic bank in the UAE to introduce Shariah-compliant digital wealth management and equity trading through a mobile app.

What works well: QuickRemit free transfers to 40+ countries are fast and reliable. The personalized dashboard gives a clean overview of all accounts and cards. Fund transfers between Emirates Islamic and Emirates NBD accounts happen instantly. Bill payments, card management, and Wakala deposit opening work smoothly within the app.

What frustrates users: Some users report login and session issues following major app updates. Navigation to less-used features requires deeper menu exploration than expected. Customer support response to in-app complaints can be slow. Complex operations like account closure or home finance applications still require branch visits or phone calls.

Online Banking

The EI+ web portal at emiratesislamic.ae provides comprehensive account management including statements, transfers, and service requests. It functions reliably for everyday tasks. Complex operations – account closure, dispute resolution, or major service changes – typically still require a branch visit or direct phone contact with the call centre.

Emirates Islamic Contact Information & Support

Customer Service

Main Call Centre (24/7)

600 599 995
English, Arabic, Hindi, Urdu

International Number

+971 600 599 995
For calls from outside the UAE

Priority Banking

800 111 22
Dedicated Priority Banking line

Business Banking Centre

+971 600 570003
Mon–Sat, 8:00 AM – 8:00 PM

businessONLINE Help Desk

+971 4 316 0065
Transaction Banking Services

Financial Remediation

600 542 520
financial.remediation-helpdesk@emiratesislamic.ae

Fax

+971 (4) 358 2659
General fax line

Priority & Private Banking Fax

+971 4 370 6354

Email Contacts

General Enquiries: customercareunit@emiratesislamic.ae
Business Banking: Helpdeskbusinessbanking@emiratesislamic.ae
businessONLINE: EIbusinessONLINEhelp@emiratesislamic.ae
Trade Finance Sales: bbtradesales@emiratesislamic.ae
Trade Finance Operations: bbtradeservices@emiratesislamic.ae
FX Desk: BBFXDESK@emiratesislamic.ae
Financial Remediation: financial.remediation-helpdesk@emiratesislamic.ae
CEO Office: ceo@emiratesislamic.ae
Debt Counselling: debtcounselling@emiratesislamic.ae

Headquarters

Emirates Islamic Bank P.J.S.C.
Executive Office Building, Building 16
Dubai Healthcare City, Dubai, UAE
P.O. Box 6564

Quick Actions

Emirates Islamic Branch Network

Emirates Islamic operates approximately 40 branches across all seven emirates of the UAE. All branches offer comprehensive Shariah-compliant banking services including personal banking, priority banking, business banking, and digital banking support. Branch hours vary by location type – mall branches typically follow mall trading hours, while street branches operate standard weekday windows.

Abu Dhabi

Branch Address
Abu Dhabi Branch Mezzanine Floor, Sheikh Rashid Bin Saeed Al Maktoum Street, Abu Dhabi
Abu Dhabi Mall Branch Ground Floor, Abu Dhabi Mall, next to Yateem Optician, Al Zahiyah
Al Ain Main Branch Al Ain, Al Murabaa Area, Othman Bin Affan Street, opposite to Al Ain Mall, Abu Dhabi, UAE
Bawabet Al Sharq Mall Branch Bawabat Al Sharq Mall, Bani Yas, Abu Dhabi
Jimi Mall Branch Ground Floor, Al Jimi Mall New Extension, Retail Park Entrance, Phase Three, Al Ain, Abu Dhabi, UAE
Khalifa City Branch Forsan Central Mall, Unit B12, 4 Abdulrahman Bin ‘Awf St, Khalifa City, Sector 33, Abu Dhabi, UAE
Main Branch Abu Dhabi Khalidiyah Corniche Area, Wave Tower, Abu Dhabi, UAE

Dubai

Branch Address
Al Barsha Heights Branch I-Rise Tower, Barsha Heights
Al Barsha Mall Branch 86 23rd Street, Al Barsha 2, inside Al Barsha Mall
Al Mizhar Branch ASWAQ Centre, 113 Khartoum Street, Al Mizhar 1
Al Twar Branch Ground Level, Dubai Municipality Building, Opposite Al Twar Centre, Al Nahda Street
Al Wasl Road Branch First Floor, Al Ferdous Complex, Al Wasl Road, Building 4, Entrance G
Baniyas Branch Ground & Mezzanine Floor, Plot Number 115-141, Al Sabkha Area
Bur Dubai Branch Atrium Centre, Bank Street, Next to Sun & Sand Sports Shop, Bur Dubai
Diyafa Road Branch 2nd December Street, opposite Dune Centre, Al Satwa
Dubai Festival City Branch 3rd Floor, next to Carrefour Hypermarket, Dubai Festival City
Dubai Hills Branch Unit FF-014, First Floor, Dubai Hills Mall, Dubai Hills, UAE
Dubai Land Department Branch Dubai Land Department Building, Baniyas Road, Deira, Riggat Al Buteen
Dubai Mall Branch Lower Ground Floor, Arabian Court, Showroom LG-157, Downtown Dubai
Healthcare City Branch Executive Office Building, Building 16, Dubai Healthcare City
Jumeirah Road Branch Sunset Mall, Jumeirah 3, Kite Beach
Khawaneej Walk Branch Al Khawaneej Walk, behind Last Exit, Al Khawaneej 1
Nad Al Hamar Branch Bel Remaitha Club Building, Showrooms S-8 & S-9, Al Rebat Street, Nad Al Hamar
Nad Al Shiba Branch Avenue Mall, 153 Dubai, Al Ain Street, Nad Al Sheba 2
Sheikh Zayed Road Branch Showroom 2, Al Wasl Tower, Sheikh Zayed Road, Trade Centre 1
Silicon Central Mall Branch Silicon Central Mall, Dubai Silicon Oasis, Dubai, UAE
Warqaa Mall Branch Al Warqa Mall, Tripoli Street, Al Warqa 4

Sharjah

Branch Address
Al Juraina Zero 6 Mall Branch Zero 6 Al Juraina Community Centre Mall, University City Road, Sharjah, UAE
Al Qasimiyah Branch Al Otaiba Building, King Abdul Aziz Street, Al Qasimia, Sharjah
Al Rahmaniya Mall Branch Al Rahmaniya Mall, ground floor, next to Babyshop, Sharjah, UAE
Halwan Branch Wasit Street, Samnan Area, Halwan, Sharjah
Khorfakkan Branch Old Souk Building, Cornishe Street, Khorfakkan, Sharjah, UAE

Ajman

Branch Address
Ajman Branch Sara Plaza 2, Al Jurf 2 area, Shaikh Khalifa Bin Zayed St, Ajman, UAE

Ras Al Khaimah

Branch Address
Ras Al Khaimah Branch Ground Floor, Emirates Islamic Tower, Al Muntaser Road, Al Nakheel, Ras Al Khaimah

Fujairah

Branch Address
Fujairah Branch Sheikh Ahmed Bin Abdullah Street, near Choithram Supermarket, Fujairah

Information may change – verify current terms on the official Emirates Islamic website before making financial decisions. This page is for informational purposes only and does not constitute financial advice.

FAQ – Emirates Islamic Bank

How do I open an Emirates Islamic account as a UAE resident?

Residents need a valid passport with UAE residence visa stamped, the original Emirates ID, and – for a salary or current account – one of the following: salary certificate not older than 3 months, an appointment letter or employment contract, a pay slip, or a recent bank statement showing salary credits. You must be at least 18 years old and have an active UAE mobile number. Applications can be started online via the EI+ app or completed at any branch. Processing typically takes 1-3 business days for straightforward applications.

Can non-residents open an Emirates Islamic account?

Yes, Emirates Islamic offers accounts for non-residents. Requirements include a valid passport, proof of employment or self-employment (salary certificate, employment contract, trade license, or bank statements), and address verification documents such as a utility bill or bank statement not older than 3 months, or a bank reference letter from your home country confirming at least 12 months of relationship. Non-resident accounts may carry higher minimum balance requirements and have limited access to some products compared to resident accounts.

What is the minimum balance requirement at Emirates Islamic?

For Classic/Select accounts: AED 3 000 average monthly balance. If the balance falls below this, a fee of AED 26,25 applies that month. Salary transfer holders with active regular credits are exempt, as are ALPHA Youth account holders (zero minimum balance), minor accounts, and customers with active finance products. The Advantage Banking account requires AED 100 000 average monthly balance or a salary transfer of AED 15 000 or more.

How do I send an international transfer? What are the fees?

Within the QuickRemit network (40+ countries), transfers are completely free and arrive in near-real time via the EI+ app with real-time tracking. For countries outside the QuickRemit network, outward SWIFT transfers cost AED 94,50 for Classic account holders (AED 78,75 for ALPHA Youth and Advantage accounts) when “OUR” or “SHA” charges are selected. Correspondent bank charges apply on top. Standard SWIFT transfers typically take 1-3 business days.

What is the Emirates Islamic SWIFT code?

The primary SWIFT/BIC code is MEBLAEAD. The Fujairah branch uses the extended code MEBLAEADFUJ. The bank’s routing code is 7034 2011 4. Your IBAN can be generated via the EI+ mobile app or through the help and support section at emiratesislamic.ae. A full list of branch SWIFT codes is available at bank-uae.com/eib-swift-code/.

How do I close my Emirates Islamic account?

Visit any branch with your Emirates ID and debit card. Ensure all outstanding balances are cleared and all linked products (credit cards, active finance) are settled before requesting closure. If you are outside the UAE, contact the call centre at +971 600 599 995 for remote closure options. An AED 105 fee applies if you close within the first 6 months of account opening. After 6 months, there is no closure fee.

What happens if my Emirates Islamic account goes dormant?

Emirates Islamic does not charge a dormant account maintenance fee. However, accounts with no activity over an extended period may be flagged under UAE Central Bank regulations on unclaimed funds. Making at least one transaction periodically – even a balance inquiry via the EI+ app – keeps the account active and prevents it from being classified as dormant.

What are the requirements for Emirates Islamic personal finance?

Personal Finance at Emirates Islamic is structured on a Shariah-compliant Murabaha basis with a fixed profit rate disclosed upfront. The minimum monthly salary is AED 10 000 for both UAE Nationals and resident expats. You must have received at least one salary credit into your account. Self-employed applicants are also eligible but require additional documentation including business financials. Finance amounts and profit rates depend on salary level, employer category, and your AECB credit bureau score.

What are the home finance (mortgage) requirements at Emirates Islamic?

For salaried UAE Nationals the minimum monthly income is AED 8 000. For salaried resident expats the minimum is AED 20 000/month. Self-employed applicants need audited business financials and face a higher effective income threshold. Applicants must be at least 21 years old. Required documents include a valid passport with UAE residence visa, 6 months of bank statements, a salary certificate not older than 45 days, and property documentation. Initial pre-approval decisions typically take 5-10 working days.

How do I block my card or report fraud?

Call the 24/7 call centre immediately on 600 599 995 (or +971 600 599 995 from abroad) and select the card services option, or use the EI+ mobile app: go to Cards, select the card, then choose Block Card. Do not use the online web contact form to report lost or stolen cards – the official Emirates Islamic website explicitly states this channel should not be used for card blocking or fraud reports.

Does Emirates Islamic offer investment or wealth management products?

Yes. Emirates Islamic was the first Islamic bank in the UAE to introduce Shariah-compliant digital wealth management and equity trading through the EI+ app. Wakala term deposits are available via branches and the app. For more complex wealth needs, Priority Banking and Private Banking divisions provide dedicated advisory services. The bank’s digital investment capabilities earned it the Euromoney World’s Best Islamic Digital Bank 2025 award.